Refund policy

If anything’s unclear or you need help, please email our friendly support team at fredericboitnott193624@outlook.com — we’re here for you!

Quick Summary

  • Returns accepted within 180 days from delivery.
  • Free return shipping
  • No restocking fee.

1. Return Shipping & Lost Packages

  • We only accept returns of unused, brand-new products. If the return is due to a quality issue or our mistake, we will cover return shipping and arrange a label or pickup when needed.
  • If a package is lost in transit, we’ll generally reship the order or otherwise resolve the issue — please contact support for details.

2. Complaint Handling & Response Time

  • Our support team aims to respond within 2 business days. We’ll evaluate your case and propose a solution (remake, replacement, or refund).
  • If you choose a refund, we will initiate it immediately after approval.

3. Return / Refund Steps (How to request)

  1. Email fredericboitnott193624@outlook.com within 180 days of delivery with:
    • Your order number;
    • Clear photos and/or video showing the item and the issue;
    • Photos of packaging and shipping label if the item looks damaged in transit;
    • A short description of the problem.
  2. Our team will reply within 2 business days and guide you on the next steps.
  3. If approved, we’ll either:
    • Send a return label and cover return shipping, then refund after inspection, or
    • Arrange a free remake/replacement and ship it to you, or
    • Issue a refund directly.
  4. Refunds go back to your original payment method. Processing time depends on your bank or payment provider, typically 3–10 business days.

4. Refused / Returned Packages

If you refuse a delivery and the package returns to us, contact support. If you still want the order, we’ll resend it free of charge if the return was due to a quality or shipping issue.

For customer-initiated refusal without a quality issue, we’ll handle the case individually.

5. Refund Details

  • Refunds are returned to the original payment method unless otherwise agreed.
  • We will process refunds immediately after approval; banks may take 3–10 business days to show the funds.

Contact Us

VibeThread
Email: fredericboitnott193624@outlook.com
Phone: +1 305-555-8473
Address: 15112 SW 143rd Pl, Miami, FL 33186, United States
Website: www.haetditas.store